Dataslab CallClarity AI
An AI service for automated call analysis in contact centres.
The solution helps companies extract more value from every customer conversation: evaluating service quality, identifying key enquiry scenarios, and generating analytics on operator performance.
Dataslab CallClarity AI is an API service for automated analysis of customer service quality in contact centres based on call recordings. The solution processes both inbound and outbound conversations, creates transcripts, and evaluates the interaction between the operator and the customer based on predefined criteria.
Integration with IP telephony and CRM systems automates service quality control, which is often performed manually and on a sample basis in contact centres. As a result, the company acquires a tool for systematic analysis of call recordings and objective assessment of customer interactions.
The analysis of call recordings based on clearly defined criteria enables the assessment of operator interactions with customers and the monitoring of compliance with service standards, thereby reducing the amount of recurring enquiries.
The system assists in monitoring the utilisation of upsell and cross-sell opportunities during customer interactions, thereby facilitating control over commercial scenarios in conversations.
Conversation analysis provides objective information on operator performance and helps generate feedback for the contact centre team, improving operator efficiency.
Call analysis facilitates the assessment of communication scenarios, enabling the optimisation of scripts based on A/B testing outcomes, thereby reducing the cost of script experimentation.
The analysis of call recordings based on clearly defined criteria enables the assessment of operator interactions with customers and the monitoring of compliance with service standards, thereby reducing the amount of recurring enquiries.
The system assists in monitoring the utilisation of upsell and cross-sell opportunities during customer interactions, thereby facilitating control over commercial scenarios in conversations.
Conversation analysis provides objective information on operator performance and helps generate feedback for the contact centre team, improving operator efficiency.
Call analysis facilitates the assessment of communication scenarios, enabling the optimisation of scripts based on A/B testing outcomes, thereby reducing the cost of script experimentation.
Manual approaches depend on subjective interpretation, while many commercial solutions work with fixed rules.
Dataslab CallClarity AI uses formalised evaluation criteria that can be adapted to the company’s internal standards.
The majority of solutions are restricted to the verification of individual facts or text transcripts.
Dataslab CallClarity AI adds analysis of intonation, emotions, and compliance with service standards, enabling a more comprehensive assessment of service quality.
In traditional approaches, the evaluation of upsell and cross-sell opportunities is not systematic, and standard contact centre solutions usually do not identify these scenarios separately.
Dataslab CallClarity AI enables the tracking of business scenarios within a single analysis system.
Manual evaluation and some market solutions require additional steps to transfer analysis results.
Dataslab CallClarity AI integrates with CRM and telephony via API, linking analysis results to customer data.
Manual approaches depend on subjective interpretation, while many commercial solutions work with fixed rules.
Dataslab CallClarity AI uses formalised evaluation criteria that can be adapted to the company’s internal standards.
The majority of solutions are restricted to the verification of individual facts or text transcripts.
Dataslab CallClarity AI adds analysis of intonation, emotions, and compliance with service standards, enabling a more comprehensive assessment of service quality.
In traditional approaches, the evaluation of upsell and cross-sell opportunities is not systematic, and standard contact centre solutions usually do not identify these scenarios separately.
Dataslab CallClarity AI enables the tracking of business scenarios within a single analysis system.
Manual evaluation and some market solutions require additional steps to transfer analysis results.
Dataslab CallClarity AI integrates with CRM and telephony via API, linking analysis results to customer data.
Dataslab CallClarity AI is provided as an API service and can be integrated into the existing contact centre infrastructure. The cost of the solution consists of two components: API access and the volume of audio recordings processed.
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Access to the CallClarity AI API
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Core call analysis functionality
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Integration with IP telephony and CRM via API
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Limits on the number of API requests: RPM / month
Pay-as-you-go
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Analysis of actually processed audio recordings
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Billing per hour of audio
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Monthly user-based subscription
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Pay-as-you-go based on the number of recording hours
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Custom integrations
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Functional changes and customisation
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